Invoice Requirements & Policy

Invoice Requirements

Invoices must be submitted electronically within ninety (90) days of goods shipped or services fully performed and accepted. Terms will be calculated upon receipt date of a correct, complete invoice by Getty Images Accounts Payable. We are unable to support Statements, Sales Orders or Pro-Forma invoices in lieu of an invoice.

  1. Invoices must be emailed to: gettyimagesinvoicecapture@concursolutions.com
  2. Email subject name must be : <Invoice Number> and <Your Company Name>
  3. Email one invoice at a time, one invoice per attachment
  4. Invoice File Specifications:
    • Invoice must be in PDF or Tiff file format- other formats will be rejected
    • The document must be legible, high contrast and cannot exceed 10MB
    • Zip files or links to invoices will not be accepted
  5. Do not send Receipts, Statements, Duplicate Invoices, Estimates or Inquiries- these should be sent to accounts.payable@gettyimages.com

Invoice Detail

To ensure your invoice is paid promptly and not returned, each invoice must contain the following information:

  1. Exact name & address of the Getty Images ‘Bill To’ entity being billed. If you are unsure of the entity refer to the PO, see the Billing Entities page or contact your Getty Images business partner
  2. Getty Images Purchase Order (PO) number- spell out “Purchase Order” or “PO” and the number (example PO 1234 or Purchase Order #1234)
  3. If vendor has not been issued a PO, the Getty Images contact name must be included in the Attention: field under the Billing entity
  4. Invoice date
  5. Unique invoice number
  6. Full Vendor name and remit to address
  7. Invoice amount
  8. Currency billed
  9. Tax type and percentage (when applicable)
  10. VAT/GST number (when applicable)
  11. Payment terms
  12. Description of Goods and/or Services received
  13. Include “Tax Invoice” in a prominent place (when applicable)

When submitting a Credit Memo, state Credit Memo clearly on the document and reference the invoice number and PO for which the credit memo applies.

Non-Compliant Invoices

If an invoice does not meet our requirements it is considered non-compliant. Non-compliant invoices will not be paid. Getty Images will notify vendors of non-compliance via email.  Corrected invoices must be revised with a new, current invoice date or payments will be further delayed due to additional non-compliance

If you have any questions about a returned invoice and are unsure how to resolve it, please contact accounts.payable@gettyimages.com .

Disputes

If price, quantity, item, shipping method and/or cost, Purchase Order number, payment terms or other data on an invoice is incorrect, Getty Images will make an effort to correct the error with the vendor. If unable to correct the error, Getty Images will notify the vendor that the invoice is in dispute. Invoices will be disputed if the following (or other details) do not match the Purchase Order:

  • Price
  • Quantity
  • PO number
  • Item description

Disputed invoices are put on hold until the dispute is resolved. Once resolved, corrected invoices must be revised with a new, current invoice date or payments may be further delayed due to non-compliance.

Invoice Policy

Invoices must be submitted in an electronic format within ninety (90) days of goods shipped or services fully performed and accepted, if applicable. Getty Images requires electronic invoices (PDF and Tiff file format only) submitted via email to: gettyimagesinvoicecapture@concursolutions.com . In addition to an electronic copy, vendors working with Getty Images Digital (Thailand), Getty Images Malaysia Sdn Bhd or Getty Images Pte. Ltd., Malaysia Branch should send hard copy invoices to the applicable Getty Images location.

If electronic submission is impossible, contact accounts.payable@gettyimages.com to receive approval for paper copies. Unless previously approved by Getty Images, vendors who submit paper invoices will either have the invoice returned to them or receive an email notification with instruction to resubmit the invoice via email.

Invoices shall be due and payable forty-five (45) days after receipt, and acceptance if applicable, of goods and/or services and a complete correct invoice, unless an extended payment term has been negotiated with your company.

Our preferred method of payment is secure electronic funds transfer. Our vendors receive payments on time while Getty Images gains improved efficiency and accuracy by utilizing an electronic platform. Including bank account information on invoices ensures efficient payments.